Customer Service
A new era in Customer Service with GenAI!
GenAI has redefined how brands interact with their customers; allowing them to offer greater seamless and personalized online experiences, and thus improve conversion, engagement and customer satisfaction. The driving force behind these solutions is foundational LLMs.
Key GenAI-powered opportunities that are taking the online customer experience to the next level:
 Smart shopping assistants on merchant websites, providing customers with tailor-made advice and recommendations, offering an equal if not superior level of service and personalization to the in-store experience.
 One-to-one conversational tools on social media enable greater personalization in brand-customer interactions by engaging customers on the platforms they frequently use; this approach meets customers in their ‘natural habitat,’ adapting to their habits and preferences.
 Ticketing solutions Empowering support agents with LLMs to provide faster and more accurate responses. By automating a substantial portion of ticket handling, these solutions reduce the workload for agents, allowing them to concentrate on tickets with higher added value.
 Feedback and insights collection leveraging LLMs to transform unstructured feedback into actionable insights to enable brands to improve and better meet clients’ expectations
 Content generation platform automating the production of all forms of brand content, from text and photos to videos, creating a more engaging experience.
Ready for the future of commerce?